At A Flegeance & Associates Group, we are dedicated to safeguarding your privacy and maintaining the confidentiality and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, the safeguards in place to protect it, and your rights regarding the handling of such information.
What information is collected about our customers/partners?
In the regular course of business, we may collect non-public, personally identifiable information (“PII”) from our clients, partners, agents, contractors, or carriers. This information may be collected through our website, electronic forms, conversations, or business transactions. The types of data we may collect include your full name, email address, phone number, company name, federal identification number, driver’s license details, payroll and financial data, lienholder information, employee classification codes, historical workplace incident records (loss run reports), and payment history or premium balances. This information is collected solely for lawful business purposes. These purposes include fulfilling contractual agreements, managing insurance or administrative services, meeting regulatory obligations, and supporting our internal operations.
Use and Disclosure of Information
We use the information you provide to manage and administer your insurance policies, communicate important updates or billing reminders, schedule appointments, and deliver customer support. Additionally, we utilize this information to perform financial, operational, and compliance-related functions, and to continually improve our service delivery. We may share your information with third-party service providers who perform essential business operations on our behalf. These third parties are contractually bound to maintain strict confidentiality, data integrity, and security. They are prohibited from using your information for any purpose other than those explicitly authorized by us.
Confidentiality and Data Security
We maintain robust physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, use, or disclosure. Access to your data is limited only to employees and contractors who need the information to perform their job responsibilities. All personnel with access to sensitive data undergo regular training on privacy protocols and data protection laws. We affirm that SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Furthermore, we do not sell, rent, or otherwise distribute your information to mailing list companies or mass marketing organizations.